19+ Policy

Parents, guardians and players should read this page, along with anyone who lives with people under 19 or shares a device with them. It covers all of Manitoba Casino, on every device and at all times.

The sign on the door reads 19+. We mean it.

1. 19+ only

1.1 Opening an account, depositing, playing or collecting a prize at Manitoba Casino is permitted only for people aged 19 or older.

1.2 The rule covers every corner of the site: games, promotions, Manitoba Boost Weekly Rewards and anything else we offer.

1.3 Where local law says no, we say no too. We follow Canadian requirements on age verification, identity and anti-money laundering.

1.4 None of our marketing targets people under 19, and we avoid imagery or themes meant to appeal to young people.

2. Parental controls and filtering tools

2.1 The most effective protection is in the home. Parents and guardians are able to block gambling websites so a young person never reaches them in the first place.

2.2 Useful options include:

Device controls: family settings on computers, tablets and phones let you restrict apps, websites and purchases.
Router filters: many routers at home can wall off full categories of sites for each device that connects to your network.
Browser settings: family modes and safe search help keep gambling content out of results.
Filtering software: dedicated programs can block gambling sites and send alerts on attempts to reach them.
App store limits: set them to ask for a password or approval before each download or purchase.

2.3 Talk openly too. Young people who understand how gambling works are better placed to say no. The YMCA Youth Gambling Awareness Program and the Responsible Gambling Council offer free information for families.

3. How we check age

3.1 When signing up, every player provides their full name, home address and birth date. If the birth date entered indicates an age below 19, registration cannot continue.

3.2 We confirm your identity and location against trusted data sources before any deposit is accepted.

3.3 Electronic age check failed? The account stays locked until valid photo identification from a government reaches us. Driver's licences and passports both qualify.

3.4 Payment details must match the verified account holder. Cards or wallets belonging to anyone else are refused.

3.5 We may recheck your age whenever needed, for instance if account details change or activity on the account raises concern.

4. If we find a minor playing

4.1 The account is frozen immediately. No more deposits, no more play, no withdrawals of winnings.

4.2 All winnings are cancelled. If the law permits, we refund deposits to the payment method first used.

4.3 The account is closed and blocked from reopening. We keep only the information needed to meet legal duties and to stop a repeat sign-up. See our Your Privacy page for how that information is handled.

4.4 If an adult hands their account to someone under 19, that is a serious breach of our Terms & Conditions. The adult's account is closed and winnings from the affected play are void.

4.5 Think someone under 19 is playing on our site? Send us an email with any details you can share. Every message is acted on.

5. Shared devices and protecting minors

5.1 Phones, laptops and tablets often pass between family members. A few habits keep the casino locked behind the adult door:

Log out each time you end a session.
In your browser, disable autofill and the saving of passwords.
Give each person who uses a shared computer their own user profile.
Secure your phone using face unlock, a fingerprint or a PIN.
Do not let others get hold of your payment cards or your e-wallet login details.
Clear saved form data so your birth date and address do not autofill.
Close the casino tab before handing a device to someone else.

5.2 Protect your password. Do not share it, and change it straight away if you think someone else may know it.

5.3 Head to our About Cookies page to see how cookies can keep you logged in, plus the steps to wipe them from a shared device.

6. Contact

6.1 If you have a question about age verification, or are worried that a young person is using our site, email [email protected].

6.2 Add 19+ to the subject line and your email will be routed directly to the right team member.

6.3 For tools that help adult players stay in control, see our Safer Play page.